# Community Guidelines
At InstaSaloon, we strive to create a respectful, safe, and trustworthy environment for customers, salon owners, and beauty professionals. By using our platform, you agree to follow these Community Guidelines.
## Be Respectful
Treat everyone with courtesy and professionalism. Harassment, discrimination, hate speech, threats, or abusive behavior toward other users will not be tolerated.
## Provide Accurate Information
Users and salons should ensure that all information provided—including names, business details, services, pricing, and availability—is accurate and up to date.
## Honest Reviews
Reviews should reflect genuine personal experiences.
Do not:
* Post fake or misleading reviews.
* Leave reviews for services you did not receive.
* Attempt to manipulate ratings.
## Keep Content Appropriate
Do not upload or share content that:
* Is offensive, abusive, or illegal.
* Contains explicit or adult material.
* Promotes violence or discrimination.
* Infringes on another person's intellectual property.
* Contains malware or harmful software.
## Respect Appointments
### Customers should:
* Arrive on time.
* Cancel appointments responsibly when necessary.
* Treat salon staff with respect.
### Salons should:
* Honor confirmed appointments whenever possible.
* Notify customers promptly about delays or cancellations.
* Deliver services professionally and honestly.
## No Fraud or Abuse
Users may not:
* Create fake accounts.
* Make fraudulent bookings.
* Impersonate another person or business.
* Attempt unauthorized access to accounts or systems.
* Misuse promotions, discounts, or referral programs.
## Business Standards
Salon owners are responsible for ensuring that:
* Their services comply with applicable laws and regulations.
* Staff are appropriately qualified where required.
* Pricing is transparent.
* Customers are treated fairly and professionally.
## Reporting Violations
If you encounter content or behavior that violates these guidelines, please report it through the app or contact us.
**Email:** [admin@thenexivo.net](mailto:admin@thenexivo.net)
## Enforcement
Violations of these Community Guidelines may result in:
* Removal of content.
* Temporary account suspension.
* Permanent account termination.
* Reporting to appropriate authorities when required by law.
Our goal is to maintain a welcoming community where customers and salon professionals can interact with confidence and respect.