# Refund Policy
**Last Updated:** July 7, 2026
This Refund Policy explains how refunds are handled on InstaSaloon.
## 1. Marketplace Platform
InstaSaloon provides a platform connecting customers with independent salons.
Unless otherwise stated, salon services are provided by independent businesses, not by InstaSaloon.
## 2. Refund Eligibility
Refunds may be available when:
* A payment was charged incorrectly.
* A duplicate payment occurred.
* The salon cancels the appointment without offering a suitable alternative.
* A technical issue resulted in an incorrect charge.
## 3. Non-Refundable Situations
Refunds are generally not provided when:
* A customer fails to attend an appointment.
* A customer arrives significantly late and the appointment cannot be completed.
* The customer changes their mind after the appointment has been completed.
* The salon has already delivered the booked service.
## 4. Salon-Specific Policies
Individual salons may have their own cancellation and refund policies.
Customers are encouraged to review these policies before confirming a booking.
## 5. Payment Provider Processing
Approved refunds will be issued using the original payment method whenever possible.
Processing times depend on the payment provider and financial institution and may take several business days.
## 6. Disputes
If a dispute arises regarding the quality of a service, customers should first contact the salon directly.
Where necessary, InstaSaloon may review available information and facilitate communication between the parties, but InstaSaloon does not guarantee a particular outcome.
## 7. Fraud Prevention
Refund requests found to be fraudulent, abusive, or made in bad faith may be denied.
## 8. Contact
For billing or refund-related questions, please contact us through the support section within the InstaSaloon application.