InstaSaloon Policies

# Terms and Conditions

**Last Updated:** July 7, 2026

Welcome to InstaSaloon.

These Terms and Conditions govern your access to and use of the InstaSaloon mobile application and related services.

By creating an account or using InstaSaloon, you agree to these Terms.

## 1. About InstaSaloon

InstaSaloon is a marketplace that connects customers with independent salons and beauty professionals.

InstaSaloon does not own, operate, employ, supervise, or control salons listed on the platform.

## 2. User Accounts

Users agree to:

* Provide accurate information.
* Keep login credentials secure.
* Be responsible for activities under their account.
* Notify us of unauthorized access.

## 3. Salon Responsibilities

Salon owners are responsible for:

* Accurate business information.
* Correct pricing.
* Service quality.
* Staff qualifications.
* Appointment management.
* Compliance with local laws and regulations.

## 4. Booking Appointments

When a customer books an appointment:

* The booking request is sent to the selected salon.
* The salon is responsible for confirming, rescheduling, or cancelling appointments where applicable.
* Customers should arrive on time.

## 5. Payments

Where online payments are available:

* Payments are processed through third-party payment providers.
* Processing fees may apply.
* InstaSaloon is not responsible for payment provider outages or failures.

## 6. Cancellations

Cancellation policies may vary by salon.

Customers should review the salon's cancellation policy before booking.

## 7. Reviews

Customers may leave reviews after completed appointments.

Reviews must:

* Be truthful.
* Not contain abusive language.
* Not contain false or defamatory statements.

We reserve the right to remove reviews that violate these rules.

## 8. Prohibited Activities

Users may not:

* Impersonate another person.
* Submit false bookings.
* Upload malicious software.
* Attempt unauthorized access.
* Use the platform for unlawful purposes.
* Harass other users.

## 9. Intellectual Property

All InstaSaloon trademarks, logos, branding, software, and content remain the property of InstaSaloon unless otherwise stated.

Users retain ownership of content they upload but grant InstaSaloon a license to display such content within the platform.

## 10. Limitation of Liability

InstaSaloon serves solely as a technology platform connecting customers and salons.

We are not responsible for:

* Quality of salon services.
* Injuries or damages resulting from salon services.
* Appointment disputes.
* Pricing disputes.
* Allergic reactions.
* Professional negligence by salons.

Any disputes regarding services should first be addressed directly with the salon.

## 11. Account Suspension

We may suspend or terminate accounts that violate these Terms or engage in fraudulent or abusive behavior.

## 12. Disclaimer

Services are provided "as is" and "as available" without warranties of any kind.

## 13. Changes

We may modify these Terms at any time. Continued use of InstaSaloon after changes become effective constitutes acceptance of the revised Terms.

## 14. Contact

Questions regarding these Terms may be submitted through the support section within the InstaSaloon application.

# Privacy Policy

**Last Updated:** July 7, 2026

Welcome to InstaSaloon ("InstaSaloon," "we," "our," or "us"). Your privacy is important to us. This Privacy Policy explains how we collect, use, store, and protect your information when you use our mobile application and related services.

By using InstaSaloon, you agree to the practices described in this Privacy Policy.

## 1. Information We Collect

### Information You Provide

When you create an account or use our services, we may collect:

* Full name
* Email address
* Phone number
* Profile photo (optional)
* Booking information
* Messages exchanged through the platform
* Reviews and ratings
* Payment-related information (processed securely by third-party payment providers)

### Salon Information

For salon owners, we may collect:

* Business name
* Business address
* Business phone number
* Business email
* Service listings
* Staff information
* Business hours
* Pricing
* Images uploaded to the platform

### Automatically Collected Information

We may automatically collect:

* Device type
* Operating system
* App version
* IP address
* Log information
* Crash reports
* Usage analytics
* Approximate location (where permitted)

## 2. How We Use Your Information

We use your information to:

* Create and manage your account
* Process bookings
* Notify salons of appointments
* Send booking confirmations and reminders
* Improve our services
* Prevent fraud and abuse
* Respond to customer support requests
* Comply with legal obligations

## 3. Payment Information

Payments made through InstaSaloon may be processed by trusted third-party payment providers. We do not store complete debit or credit card information on our servers.

## 4. Sharing Information

We may share your information with:

* Salons you book with
* Payment processors
* Cloud hosting providers
* Analytics providers
* Customer support providers
* Government authorities when legally required

We do not sell your personal information.

## 5. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your information. However, no online platform can guarantee absolute security.

## 6. Data Retention

We retain your information only as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements.

## 7. Your Rights

Depending on your location, you may have the right to:

* Access your information
* Correct inaccurate information
* Delete your account
* Request a copy of your data
* Withdraw consent where applicable

## 8. Children's Privacy

InstaSaloon is not intended for children under the age of 13 (or the minimum legal age in your jurisdiction). We do not knowingly collect personal information from children.

## 9. Third-Party Services

Our app may contain links to third-party websites or services. We are not responsible for their privacy practices.

## 10. Changes to This Policy

We may update this Privacy Policy from time to time. Continued use of the app after changes become effective constitutes acceptance of the updated policy.

## 11. Contact Us

If you have any questions regarding this Privacy Policy, please contact us through the support section within the InstaSaloon application.

# About Us

Welcome to **InstaSaloon**.

InstaSaloon is a modern salon booking platform designed to make discovering and booking beauty services simple, fast, and convenient. Whether you're looking for a haircut, manicure, spa treatment, makeup artist, or other beauty services, InstaSaloon helps connect you with trusted salons and beauty professionals in your area.

Our mission is to simplify the appointment process for customers while providing salons with powerful tools to grow their business. Through our platform, customers can browse salon profiles, compare services, view pricing, read reviews, and book appointments—all from a single app.

For salon owners, InstaSaloon provides an easy way to showcase services, manage appointments, update business information, and connect with new and returning customers.

### Our Vision

We believe booking beauty services should be as effortless as ordering food or booking a ride. Our goal is to create a trusted platform that benefits both customers and salon professionals through technology, transparency, and convenience.

### What We Offer

* Easy salon discovery
* Online appointment booking
* Business profiles for salons
* Service listings and pricing
* Customer reviews and ratings
* Appointment management
* Secure platform for customers and businesses

### Our Commitment

We are committed to continuously improving our platform by listening to customer feedback, introducing new features, and maintaining a safe and reliable experience for everyone.

### Contact Us

If you have any questions, suggestions, or need assistance, we'd love to hear from you.

**Email:** [admin@thenexivo.net](mailto:admin@thenexivo.net)

# Refund Policy

**Last Updated:** July 7, 2026

This Refund Policy explains how refunds are handled on InstaSaloon.

## 1. Marketplace Platform

InstaSaloon provides a platform connecting customers with independent salons.

Unless otherwise stated, salon services are provided by independent businesses, not by InstaSaloon.

## 2. Refund Eligibility

Refunds may be available when:

* A payment was charged incorrectly.
* A duplicate payment occurred.
* The salon cancels the appointment without offering a suitable alternative.
* A technical issue resulted in an incorrect charge.

## 3. Non-Refundable Situations

Refunds are generally not provided when:

* A customer fails to attend an appointment.
* A customer arrives significantly late and the appointment cannot be completed.
* The customer changes their mind after the appointment has been completed.
* The salon has already delivered the booked service.

## 4. Salon-Specific Policies

Individual salons may have their own cancellation and refund policies.

Customers are encouraged to review these policies before confirming a booking.

## 5. Payment Provider Processing

Approved refunds will be issued using the original payment method whenever possible.

Processing times depend on the payment provider and financial institution and may take several business days.

## 6. Disputes

If a dispute arises regarding the quality of a service, customers should first contact the salon directly.

Where necessary, InstaSaloon may review available information and facilitate communication between the parties, but InstaSaloon does not guarantee a particular outcome.

## 7. Fraud Prevention

Refund requests found to be fraudulent, abusive, or made in bad faith may be denied.

## 8. Contact

For billing or refund-related questions, please contact us through the support section within the InstaSaloon application.

# Community Guidelines

At InstaSaloon, we strive to create a respectful, safe, and trustworthy environment for customers, salon owners, and beauty professionals. By using our platform, you agree to follow these Community Guidelines.

## Be Respectful

Treat everyone with courtesy and professionalism. Harassment, discrimination, hate speech, threats, or abusive behavior toward other users will not be tolerated.

## Provide Accurate Information

Users and salons should ensure that all information provided—including names, business details, services, pricing, and availability—is accurate and up to date.

## Honest Reviews

Reviews should reflect genuine personal experiences.

Do not:

* Post fake or misleading reviews.
* Leave reviews for services you did not receive.
* Attempt to manipulate ratings.

## Keep Content Appropriate

Do not upload or share content that:

* Is offensive, abusive, or illegal.
* Contains explicit or adult material.
* Promotes violence or discrimination.
* Infringes on another person's intellectual property.
* Contains malware or harmful software.

## Respect Appointments

### Customers should:

* Arrive on time.
* Cancel appointments responsibly when necessary.
* Treat salon staff with respect.

### Salons should:

* Honor confirmed appointments whenever possible.
* Notify customers promptly about delays or cancellations.
* Deliver services professionally and honestly.

## No Fraud or Abuse

Users may not:

* Create fake accounts.
* Make fraudulent bookings.
* Impersonate another person or business.
* Attempt unauthorized access to accounts or systems.
* Misuse promotions, discounts, or referral programs.

## Business Standards

Salon owners are responsible for ensuring that:

* Their services comply with applicable laws and regulations.
* Staff are appropriately qualified where required.
* Pricing is transparent.
* Customers are treated fairly and professionally.

## Reporting Violations

If you encounter content or behavior that violates these guidelines, please report it through the app or contact us.

**Email:** [admin@thenexivo.net](mailto:admin@thenexivo.net)

## Enforcement

Violations of these Community Guidelines may result in:

* Removal of content.
* Temporary account suspension.
* Permanent account termination.
* Reporting to appropriate authorities when required by law.

Our goal is to maintain a welcoming community where customers and salon professionals can interact with confidence and respect.